How to Submit a Ticket and Check for Replies

[vc_row el_class=”tutorial” bg_type=”theme_default” bg_grad=”background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #FBFBFB), color-stop(50%, #E3E3E3), color-stop(100%, #C2C2C2));background: -moz-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -webkit-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -o-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -ms-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);” parallax_style=”vcpb-default” bg_image_repeat=”no-repeat” bg_image_size=”cover” bg_img_attach=”fixed” parallax_sense=”30″ bg_override=”0″][vc_column][vc_column_text]1) First thing, you need to log in to the client area using your email address you used upon signing up and the password.

2) Once you are logged in, a menu will be directly available for opening a ticket:

3) Click on “Open Ticket”:

4) Clicking this link will take you to page wherein you can categorize your concern as either a “Billing” issue or Technical “Support” issue.

5) Choosing any of the links will lead you the page for you to type your message.

– You can also add some attachments for reference of any issue you are having thru the button provided at the bottom of the message box.
– To avoid spam messages, we always ask you to perform a quick verification before you can send your message/ticket to us[/vc_column_text][/vc_column][/vc_row]