Legal

Digital Millennium Copyright Act (DMCA) Policy

Last Updated December 13^th, 2015

RapidSeedbox Limited having a principal place of business at 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong (hereinafter referred to as “RapidSeedbox,” “we,” or “us”) respects the legitimate rights of copyrights owners and has adopted an efficient notice and takedown procedure as required by the DMCA. The notice and takedown procedure is described below.

Instructions on How to Write and Send a Proper DMCA Notice

The DMCA provides a legal procedure by which you can request us to remove content infringing your intellectual property rights. A Proper DMCA Notice will notify RapidSeedbox of particular facts in a document signed under penalty of perjury. To file a notice of infringement with RapidSeedbox, you must provide a written communication (by fax or regular mail) that contains the information specified in the list below. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your copyright(s). Therefore, if you are not sure if you are the proper copyright holder or if copyright laws protect your material, you may need to consult a lawyer. To write a Proper DMCA notice, please provide the following information:

• Identify with sufficient detail the copyrighted work that you believe has been infringed;
• Identify the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit RapidSeedbox to locate the material;
• Provide us with information reasonably sufficient to permit RapidSeedbox to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
• Add the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
• Add the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”;
• Sign the document and

Send the document to the following address:

Name: RapidSeedbox Limited
Email: support@seedhost.net/wp
Mail: Level 15 Yardley Commercial Building, 1-6 Connaught Road West, Sheung Wan, Hong Kong

Writing and Submitting a Counter-notification

If your content is removed due to the operation of the RapidSeedbox notice and takedown procedure described above, and you believe the takedown was improper, you may submit a Counter-notification. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorney’s fees) if you materially misrepresent that material is infringing your copyright(s). Therefore, you may need to consult a lawyer if you are unsure if you are the proper copyright holder or if copyright laws protect your material. RapidSeedbox would like to inform you that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity does not infringe the copyrights of others. In case you are unsure whether specific material infringes the copyrights of others, we suggest that you first consult a lawyer.

Writing a Counter-notification

To Write a Proper Counter-notification, please provide the following information:

• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
• Your name, address, and telephone number;
• The following statement: “I consent to the jurisdiction of Federal District Court for the [insert the federal judicial district in which your address is located]”;
• The following statement: “I will accept service of process from [insert the name of the person who submitted the infringement notification] or his/her agent”;
• The following statement: “I swear, under penalty of perjury, that I have a good faith belief that the affected material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled”; and
• Sign the document.

Send the written communication to our designated agent to:

Name: RapidSeedbox Limited
Email: support@seedhost.net/wp
Mail: 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Privacy and Cookie Policy

Last Updated October 17, 2023

1. General
2. Data collected by us
3. Usage data
4. Marketing communication
5. Protection of personal data
6. Retention period
7. Third-party access to personal data
8. Your rights regarding your personal data
9. Links
10. Complains about the handling of personal data
11. Cookies
12. Contact information
13. Amendment of this Privacy Policy
14. Last amendment

1. General

1.1 RapidSeedbox Limited having a principal place of business at 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong (hereinafter referred to as “RapidSeedbox”, “we”, “our”, “us”), collects from the individual user (“you” and “your”) certain personal data through the website https://www.seedhost.net/wp (hereinafter, referred to as the “Website”) and the related hosting services (the “Services”) (hereinafter, you and RapidSeedbox are sometimes collectively referred to as the “Parties” and each individually a “Party”). The Website and the Services are collectively referred to as “RapidSeedbox.” We act as a data controller with regard to your personal data, i.e., the entity that determines the purposes and means of processing your personal data.

1.2 The Website provides you with the possibility to order the Services for digital files by using a remote server hosted in a high-bandwidth data center (VPS).

1.3 This Privacy and Cookie Policy (the “Privacy Policy”) contains our policies and procedures governing the processing (i.e., collecting, storing, deleting, using, and disclosing) of personal data (i.e., any information relating to a natural person who can be identified, directly or indirectly, by using such information) through RapidSeedbox.

1.4 This Privacy Policy enters into force on the effective date indicated at the top of the Privacy Policy and remains valid until terminated or updated by us or until you stop using RapidSeedbox.

1.5 Your consent. Your use of RapidSeedbox is subject to this Privacy Policy. Should we intend to (1) collect any sensitive data from you, (2) provide you with marketing communication, (3) use your personal and non-personal data for purposes not indicated in this Privacy Policy, (4) transfer your personal data to third parties not indicated in this Privacy Policy, or (5) significantly amend this Privacy Policy, we will seek your express consent in advance.

1.6 Children. RapidSeedbox cannot be accessed and used by persons under the age of 18. However, we cannot distinguish the age of people accessing RapidSeedbox. If a person under 18 has provided us with personal data without obtaining parental or guardian consent in advance, the parent or guardian may contact us and request us to destroy or de-identify the personal data. Our contact details are specified in Section 12 “Contact information” of this Privacy Policy.

2. Data collected by us

2.1 We adhere to data minimization principles and collect only a minimal amount of personal data that is necessary for your usage of RapidSeedbox. We use your data only for specified, explicit, and legitimate purposes as outlined below.

Your account
When you create an account on the Website, we collect your (1) email address and (2) password. When you fill out the account details available on the Website, we collect your (1) name, (2) e-mail address, and (3) any other information you decide to provide us in your message. After you log in to the Website, you can update your details and provide us (although you are not required to do so) with your (1) name, (2) last name, (3) company name, (4) address, and (5) phone number. Such data is used only for (1) allowing you to create an account on the Website, (2) providing you with the requested Services, (3) contacting you with regard to the Services and the Website, and (4) sending you information about services that are similar to the Services used by you. Lawful basis: performance of a contract with you (i.e., maintaining your user account and providing the Services). We store your account information until you delete your user account.

Payments
When you pay for the Services with a credit card, we collect your full name and credit card information (card number, expiration date, security number, and billing address). If you use payment service providers (e.g., PayPal) to pay for the Services, you will be requested to provide your PayPal details. Please note that we DO NOT collect your PayPal credentials. We use your payment information to process your payments, maintain our business records, and comply with the applicable laws. Legal basis: performance of a contract with you and legal compliance. We store such data for the time period prescribed by the applicable laws.

Identity verification
When you make a payment through the Website, we collect a copy of your identification document (a credit card, driver’s license, or personal ID). We use such data to ensure the security of RapidSeedbox, prevent fraud, and enforce our legal terms. The legal basis: pursuing our legitimate business interests (security and compliance). We store such information until you delete your user account.

Contact form
When you send us a message through our contact form, we collect your name, email address, and any information you decide to provide us with in your message. Such information is used only for (1) performing the tasks requested by you, (2) answering your questions and providing you with the requested information, (3) improving our business activities, and (4) optimizing RapidSeedbox. Lawful basis: pursuing our legitimate interest (i.e., growing our business) or performing our contractual obligations.

Aggregate data
In case your non-personal data are aggregated with certain elements of your personal data in the way that we may become able to identify you, such non-personal data will be treated as personal data. We will make sure that we have a legal basis for the processing of such data.

2.2 Please note that we DO NOT collect any sensitive data about you (e.g., your health information, opinion about your religious and political beliefs, racial origins, and membership of a professional or trade association) unless you, at your sole discretion, decide to provide such data to us.

2.3 We do not have access in any manner to the digital files that you submit for hosting purposes as a part of the Services. Therefore, we do not access or collect any information or personal data contained in such digital files.

2.4 Please note that, if you do not provide us with the requested personal data, you may not be able to use the full functionality of the Website.

3. Usage data

While you are using RapidSeedbox, we or our analytics service providers may collect technical information about your use of RapidSeedbox. When you browse the Website, we collect information about your browser type, operating system, URL addresses of websites clicked to and from the Website, and your IP address. While you are using the Services, we collect usage analytics data, such as:

1. Average active torrents per month;
2. Number of times you log into your client area;
3. Number of times you log into your torrent client(s);
4. Frequency of content streaming;
5. One Click Installers installed;
6. One Click Installers usage patterns (Frequency, time spent using it);
7. Storage used per month;
8. Traffic used per month;
9. Generic OS hardware metrics (CPU, RAM, Disk, Load average);
10. Frequency of SSH usage

We collect the above-mentioned data for the purpose of analyzing what kind of users visit the Website, how they find it, how long they stay, from which other websites they come to the Website, what pages they look at, and to which other websites they go from the Website. Services usage data allows us to analyze and improve our Services. This data will be collected anonymously. Personal IP addresses, email addresses and other identifying information are not linked to this data and will not be sent out of the Service, so we cannot identify you as an individual. This will allow us to use purely statistical data without targeting specific individuals.

4. Marketing communication

4.1 From time to time, we may send you informational communications related to the Website and the Services, such as payment receipts, administrative information about the Services, information about updates of RapidSeedbox, information about security breaches, or other related matters. Please note that such communications do not fall within the scope of direct marketing communication.

4.2 We will send you direct marketing communications, including newsletters, offers of our new Services, recommendations, and promotions, only after you provide us with your prior consent to receive such marketing communication, subscribe to our newsletter, or if we have a service contract with you. You have the right to opt-out from receiving direct marketing communication at any time by clicking on the “unsubscribe” link in each marketing email sent to you or by contacting us directly. Our contact details are indicated in Section 12 “Contact information” of this Privacy Policy.

4.3 If provided, we may use your phone number to contact you for customer research and quality assurance reasons. We will do so only if we have a contract with you. In other instances, we will seek your consent for further commercial communication.

4.4 The legal bases on which we rely when processing your personal data for marketing purposes are ‘your consent’ and ‘pursuing our legitimate business interests’ (analyze, improve, and expand RapidSeedbox).

5. Protection of personal data

5.1 We employ information security tools to protect personal data collected through the Website. Such information security tools include, but are not limited to, secured networks, encryption, anonymization, and limited access to personal data. However, due to the inherent risks of using the Internet, we cannot be liable for any destruction, loss, use, copying, modification, leakage, or falsification of personal data caused by circumstances beyond our reasonable control.

5.2 Breach notification. Should a personal data breach occur, we will inform the relevant authorities without undue delay and immediately take reasonable measures to mitigate the breach. We will notify you about such a breach as soon as possible through a notification on the Website and by sending you an e-mail.

6. Retention period

6.1 Your personal data will be kept for as long as it is necessary to provide you with the requested Services or until you request us to delete your personal data. When your personal data are no longer necessary to deliver the requested Services or upon your explicit request, we will delete your personal data immediately, unless (1) we are obliged by law to retain such personal data for a specific period of time (e.g., for keeping accountancy records) or (2) you provide us with your consent to retain the personal data for a specified period of time.

6.2 Please note that we may retain your communications submitted through the contact form for our legitimate interests (e.g., tracking our business activities) if such communications contain information relevant to our business. Where possible, we will anonymize your personal data.

7. Third-party access to personal data

7.1 In certain situations, we may disclose your personal data to third parties. Such a disclosure is limited to the situations when the personal data are required for the purposes of (1) provision of the Services or any information requested by you, (2) pursuing our legitimate interests, (3) law enforcement purposes, or (4) if you provide your prior explicit consent. Please note that some third parties may be located outside of the jurisdiction in which you reside.

7.2 Third-Party Service Providers. Your personal data may be legitimately disclosed to third parties that (1) provide services on behalf of us or (2) provide technical support to us, and (3) assist us in providing the Services (hereinafter, referred to as the “Third-Party Service Providers”). Such Third-Party Service Providers may include newsletter providers and other parties who assist us in operating the Website and providing the Services. he Third-Party Service Providers act as data processors with regard to your personal data. Therefore, they will access your personal data as a part of their partnerships with us and only if such Third-Party Service Providers agree to ensure an adequate level of protection of personal data that is consistent with this Privacy Policy. The Third-Party Service Providers include the following entities:

• Our newsletter provider Drip located in the US;
• Our business analytics provider Google Analytics located in the US;
• Our business analytics provider PostHog located in the US;
• Our business analytics provider Hotjar located in Malta;
• Our business analytics provider ChartMogul located in Germany;
• Our messaging provider Intercom located in the US and Ireland;
• Our hosting provider Linode located in the US;
• Our email capture provider Sumo located in the US;     
• Our payment service provider CCBill located in the US; and
• Our independent contractors and advisors.

7.3 We do not sell, trade, or transfer to third parties not indicated in this Privacy Policy your personal data unless we obtain your prior explicit consent to do so.

7.4 Please note that we allow third-party behavioral tracking, which may include personal and non-personal data if we have a legal basis for doing so.

7.5 If requested by public authorities exercising their official mission, we will disclose your personal data for law enforcement purposes.

7.6 We are not responsible for actions of other third parties that are not mentioned in Section 7 of this Privacy Policy and with whom you share your personal data, and we have no authority to manage or control third-party solicitations.

7.7 Transfer outside the EEA. Some of the Third-Party Service Providers are located outside the European Economic Area (EEA) and, if you are a resident of the EEA, we may need to transfer your personal data to jurisdictions outside the EEA. In case it is necessary to make such a transfer, we will make sure that the jurisdiction in which the recipient third party is located guarantees an adequate level of protection of your personal data or we conclude an agreement with the respective third party that ensures such protection.

8. Your rights regarding your personal data

8.1 We strive to ensure that your personal data are true, accurate, up-to-date, and complete. If you would like modify or delete your personal data that are processed through the Website, you can do so by updating your personal data in your user account through the “Client Area” available on the Website (by clicking on the box “Edit Account Details”).

8.2 You have the right to manage the personal data that we collect from you. More particularly, we provide you with a possibility to request us to:

• Get a copy of your personal data that we store;
• Rectify inaccurate personal data;
• Move your personal data to another processor;
• Delete your personal data from our systems;
• Object and restrict processing of your personal data;
• Withdraw your consent; or
• Process your complaint.

8.3 If you would like to exercise your rights listed above, please contact us by email at support@seedhost.net/wp and explain in detail your request. In order to verify the legitimacy of your request, we may ask you to provide us with an identifying piece of information, so that we would be able to identify you in our system. We will answer your request within a reasonable timeframe but no later than 2 weeks.

9. Links

Please note that the Website may contain links to third-party websites. We hereby disclaim any liability in relation to the privacy practices of other websites. Before visiting any websites owned and operated by third parties and providing any information or personal data to the owners or operators of such websites, you should familiarize yourself with the applicable privacy practices and take reasonable steps necessary to protect your data.

10. Complaints about the handling of personal data

10.1 You have the right to submit a complaint to us about the way in which your personal data have been handled by using the contact details indicated in Section 12, “Contact information” of this Privacy Policy.

10.2 After you submit such a complaint, we will send you an email within five (5) business days confirming that we have received your complaint. Afterward, we will investigate your complaint and provide you with our response within a reasonable timeframe but no later than two (2) weeks.

10.3 If you are a European Union resident and are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.

11. Cookies

11.1 The Website uses cookies. A cookie is a small computer file. It typically consists of letters and numbers. When you visit a website, the website may send a cookie to your browser. Subsequently, the browser may store the cookie on your computer system. The primary purpose of cookies is to allow a website to recognize a user’s device.

11.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date unless deleted by the user before that date. Session cookies will be stored on a web browser and remain valid until the browser is closed.

11.3 Web servers can use cookies to (1) identify and track users while they navigate through different pages on a website and (2) identify users returning to a website.

11.4 We use session cookies to verify your details until you navigate from page to page on the Website. The session cookies prevent you from re-entering your details each time you enter a new page on the Website. We use persistent cookies to recognize you as a unique user when you return to the Website. As a result, you do not have to enter your login details multiple times as you move from other websites to the Website. We may also use cookies to place interest-based advertisements on the Website. We will not use cookies for purposes not mentioned in this Privacy Policy. On occasion, we may offer third-party content on the Website. These third parties may install cookies that we do not control.

11.5 We use Google Analytics, a web analytics service provided by Google LLC registered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google generates statistical information by means of cookies and creates reports about your use of RapidSeedbox. The cookies served by Google are anonymous first-party cookies that do not allow us to identify you in any manner. The information generated by cookies will be transmitted to and stored by Google on servers in the United States. To ensure your privacy, your IP address will be anonymized and Google will not combine your IP address with other information Google holds about you. Thus, Google will not be able to identify you. In certain cases (e.g., when required by law or when third parties conduct services on behalf of Google), Google may transfer the information to third parties. For more information about Google Analytics privacy practices, please visit https://support.google.com/analytics/answer/6004245. If you would like to opt-out from Google Analytics, you can do so by installing a Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en.

11.6 We honor “Do Not Track” browser mechanisms. You can also choose to visit the Website anonymously.

11.7 You may encounter targeted interest-based advertising based on your use of RapidSeedbox and other websites on the Internet. Where necessary, we will seek your consent for processing your personal data for advertising purposes. You can control how such advertising is shown to you or opt out of targeted advertising by consulting the guide powered by the Digital Advertising Alliance available at https://youradchoices.com. For more information on opting out from advertising features on your device, please visit https://www.networkadvertising.org .

11.8 When you visit the Website, we may ask you to provide us with your consent to our use of all cookies via a cookie consent banner if we see that you come from the EU. If you do not provide your opt-in consent, we will serve you our essential technical cookies only. This means that we will not serve you our non-essential (preference, statistics and marketing) cookies. Please note that we may not be able to provide you with the best possible user experience on the Website if not all cookies are enabled.

12. Contact information

If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with RapidSeedbox Limited by:
Email: support@seedhost.net/wp
Mail: 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
Phone: +13073816345

13. Amendment of this Privacy Policy

13.1 We reserve the right to amend this Privacy Policy anytime by posting a revised version on the Website. Please check back regularly to review any changes.

13.2 For significant changes in the Privacy Policy, or where required by the applicable law, we may seek your consent to the modifications stated in the Privacy Policy.

14. Last amendment

This Privacy Policy was last amended on the 17th of October, 2023.

Guidelines for Law Enforcement Authorities

RapidSeedbox is firmly committed to respecting the law and other regulatory obligations. Therefore, we will cooperate with law enforcement authorities in prosecuting users who are involved in unlawful activities, such as the dissemination of child pornography and copyright infringements. We aim to promote the rule of law and respect for human rights. This document provides law enforcement officials with operational guidelines on how to seek records from RapidSeedbox. It does not apply to non-law enforcement requests.

1. Legal process requirements

1.1 We disclose records from RapidSeedbox under the applicable law. A letter rogatory or a Mutual Legal Assistance Treaty may be required to compel disclosure of records.

2. Account preservation

2.1 Upon receiving a notice of formal legal process, we will take steps to preserve account records related to official criminal investigations for 90 days. Law enforcement authorities may expeditiously submit formal requests for the preservation of account records by using the contact details specified in Section 8.

3. Matters related to child safety

3.1 We will report any apparent instances of child exploitation to the National Center for Missing & Exploited Children (NCMEC)’s CyberTipline at cybertipline.com. Please note that we will also report content drawn to our attention by government requests.

4. Availability and data retention

4.1 RapidSeedbox will search for and disclose information in our records if (i) we can locate such information and (ii) the requests for such information are reasonably specific.

4.2 RapidSeedbox will not retain data for law enforcement purposes unless we receive a lawful governmental order requiring us to do so.

5. Form of requests

5.1 We are unable to process legal demands that are overly vague or broad. To make sure that we will process your legal demand, please identify the requested records and include the following: (i) the name of the authority making the legal demand and (ii) the ID number, the address, and the telephone number of the law enforcement agent submitting the legal demand; and (iii) email address from a domain name associated with the law enforcement authority making the legal demand; and (iv) the requested response date.

6. Notification

6.1 We notify our users about legal demands related to them unless: (i) we are prohibited by law to do so; and/or (ii) there are exceptional circumstances, such as emergencies and child exploitation cases; and/or (iii) the provision of such notifications will be counter-productive.

6.2 Law enforcement officials who want to prevent the disclosure of their legal demands to the users to whom the demands relate should obtain appropriate process or a court order requiring us to refrain from disclosing their legal demands.

7. Reimbursement of costs

7.1 To the extent law allows, we may seek cost reimbursements in responding to law enforcement requests.

8. Submission of law enforcement requests

8.1 If you would like to submit a law enforcement request to us, please use the following contact details: By email: support@rapidseedbox.coom By post: RapidSeedbox Ltd, 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

8.2 Please send your law enforcement requests to the attention of the RapidSeedbox Law Enforcement Response Team. For serious and urgent matters requiring immediate disclosure of information, please send your law enforcement requests to the RapidSeedbox Law Emergency Enforcement Response Team.

8.3 We would like to inform you that accepting the legal process by email or post is for convenience only. Such acceptance should not waive objections, e.g., lack of proper service or jurisdiction.

9. Last amendment

9.1 This document was last amended on 1st July 2024